Welcome to Switch Off. Our terms and conditions create an agreement between you and us. Hence please read Switch off Terms and Conditions carefully.

• Please read these Terms and Conditions carefully before using the https://theswitchoff.com/ this website is owned and operated by New Poona Cotton Factory Private Limited.
• The use of the Site, including the purchase of any Products (as defined below) is subject to the following terms and conditions (the “Terms”).
• By using this Site, you agree to these Terms and any other terms, guidelines or rules that apply to any portion of this Site, without limitation or qualification. If you do not agree to these Terms, then you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site. If you have any questions about the Terms, please contact us at support  9011084747
• The Customer represents that he/she has completed 18 (eighteen) years of age or has the consent of a parent or legal guardian.
• All prices and delivery of products and goods are subject to availability with the company / Vendor /Merchant/ business associate’s and the prices / delivery are subject to change without prior notice.
• Product price / discounts / offers may vary from Pried location to location.
• Customer/user would be solely responsible for purchasing any product from the site. The decision regarding any request pertaining to the cancellation of order, refund of money (partially or fully), replacement of product, change of product for any reason will be solely at the discretion of NPCF PVT LTD. In case of any dispute, company's decision will be binding on all and no further dispute will be entertained.
• We accept many International and Indian Credit Cards and also offer payment option through Net-Banking. Customers using foreign and international cards should note that this online payment gateway accepts payments only in Indian Rupees. Therefore, the amount charged is the INR value of the product displayed on the site which is converted into US Dollars or any other foreign currency at the actual prevailing conversion rate while passing on the order to the payment gateway. Similarly, for any applicable refunds the full INR amount which has been charged is refunded which is converted into US Dollars or any other foreign currency at the actual prevailing conversion rate. The difference if any in the refund and amount charged is due to the fluctuation of the conversion rate.
• In case of refunds, the Payment gateway charges and any other charges ( if any ) are chargeable to the customer / buyer / credit card holder / debit card holder etc. that are used for purchasing the product ( s) i.e., the Payment gateway charges and any other charges ( if any ) will be deducted from the refundable amount.
• In some cases where a National / international credit card has been used the Credit Card Issuing Company levies a transaction charge for any charge / refund issued. The applicable charge is decided by the issuing bank.
• NPCF PVT LTD. Would refund only the amount charged in INR as displayed on the website minus the charges levied by the payment gateway partner or by the card issuing bank
• Product (color, design, size, etc.) Picture/photo shown on the site are only indicative, actual product may not resemble with the shown pic / photo. Customer/user will be responsible for choosing the correct size of the mattress. Any query/ request will not be entertained (only limited to) for the refund of money (partially or fully) and/or replacement of product and/or cancellation of order and/or change of product for any reason, in above cases whatsoever.
• NPCF PVT LTD. Reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or has become unavailable or is found to have any defect or otherwise cannot or ought not to be sold for any reason. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card or any other mode.
• All payments will be accepted by the mode finalized by the NPCF PVT LTD.
• In a credit card transaction, you must use your own credit card.
• NPCF PVT LTD. will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the customer and the onus to 'prove otherwise' shall be exclusively on the customer.
• Please allow the minimum time required for processing as specified for the product. Time taken during transit/shipping in case it is delivered by courier is extra to the processing time displayed on the site.
• Delivery shall be made in the course of the day, and the customer agrees to refrain from requesting for deliveries at very early or late hours of the day/Sundays/Public Holidays .Any Delivery in such cases will be solely at the discretion of NPCF PVT LTD...
• All attempts will be made to deliver in a shortest possible time but Switch Off will not be held liable if the delivery is delayed due to unforeseen conditions.
• Delivery of the ordered products will be attempted only once. In the event of non-delivery due to customer mistake (i.e. wrong name or address) or incomplete information, any extra cost incurred for re-delivery by NPCF PVT LTD. shall be claimed from the customer placing the order.
• In the event of no one being at home, every genuine effort shall be made for re-delivery. In case of non-delivery, the goods will be returned to manufacturing units / dealers / distributors / vendors / business associates / warehouses, etc. The customer will be informed.
• All NPCF products are covered under Manufacturer's Warranty mentioned on each product. There is no Warranty provided in case there is no such mention on the product.
• Disclaimer: The product images shown in the website are representative only. For actual Fabric Color, Pattern, Size and Price Call our customer care for more information. Incuse of online purchase, please provide us the correct mattress size after measurement. NPCF PVT LTD. will not be held liable for any wrong size ordered online.
• Complaint regarding damaged / defective products or regarding other product quality aspects should be lodged in writing and lodged on our site within 2 days after the receipt of the product, giving details of delivery code, location and specifying nature of damage / defect.
• The customer agrees to defend, indemnify and hold NPCF PVT LTD and its affiliates harmless from any and all liabilities, costs and expenses, including attorneys' fees, related to any breach of terms of this Agreement by the customer or any person (s) using your account or in connection with the use of the Service or the placement or transmission of any message or information or other materials by you or authorized customers of your account.
• You (The Website User / Customer / Service User) should not rely on the any information or resources contained on the Website, as a replacement or substitute for any professional, financial, legal or other advice or counsel. If you have a situation that requires professional advice, you should consult a qualified specialist. Do not disregard, avoid or delay obtaining professional advice from a qualified specialist because of information or resources that are provided on this Website, however provided.
• NPCF Not provided to product doorstep delivery But If you pay extra charge then the transporter will give you doorstep delivery. This is a matter between you and the transporter.